Customer Support SMS
Deliver instant, reliable customer support notifications and two-way SMS communication via the Air Spider gateway.
Two-Way Support Messaging
Enable customers to send support queries via SMS and receive instant automated or agent-routed responses. Integrate with your CRM or helpdesk to create a smooth support pipeline, with no app download required from the customer side.
Hi, my order #4821 has not arrived. Can you help?
Hi! Order #4821 is out for delivery, ETA 2hrs. Ref: TKT-9920
Automated Ticket Alerts & Updates
Send proactive updates on ticket status, agent assignment, resolution, and escalation notifications. Customers stay informed at every step without having to call or wait on hold, reducing inbound call volume by up to 60%.
Support Console
● TKT-9920, Open, Agent: Sara K.
SMS sent: Order update delivered
Reply received: Customer confirmed ✓
CSAT Score: 4.8 / 5.0